Customer information
Returns, Refunds & Exchanges
Our approach to returns, refunds and exchanges.
Draft — awaiting client approval
This page is a template and has not yet been approved by VIVIDHUM JEWELLERY. Its content is not a binding policy. Please contact us for the current terms.
Returns
[Client to confirm: whether returns are accepted, eligible items, time window and condition requirements.]
Exchanges
[Client to confirm: exchange eligibility and process.]
Refunds
[Client to confirm: refund method and processing time.]
Non-returnable items
[Client to confirm: e.g. customised, engraved or resized pieces.]
How to request a return or exchange
[Client to confirm: contact method and information required.]